Refund Policy
Last updated: September 2026
1. Before work begins
If a customer cancels before work has started, any refund will be considered based on the payment terms agreed at the time of booking and any transaction costs already incurred.
2. After work begins
Once work has started, refunds are assessed based on the work already completed, resources committed and the specific circumstances of the request.
3. Revisions
If the delivered material does not follow the original requirements provided at the time of booking, please contact us promptly. We will review the issue and, where appropriate, provide a revision within the agreed scope.
4. Changes to requirements
Requests that materially change the original brief, word count, format or deadline may require additional fees and are not automatically grounds for a refund.
5. Non-refundable circumstances
Refunds may not be available where work has been completed in accordance with the agreed brief, where the customer changes their mind after delivery, or where the requested outcome depends on a third party such as a university.
6. Requesting a refund
Send your refund request with your order details and the reason for the request. We will review it and respond within a reasonable period.
7. Important
This policy is intended as general website policy wording and should be reviewed against the laws and consumer requirements applicable to your business location before publication.